General Data Protection Regulations -GDPR (effective from 25th May 2018)
We are currently updating our policies and ensuring we comply with GDPR- updates can be found on our policies page under the tab of GDPR.
Patients may now self refer for a consultation with a choice of providers, this can be found under Clinics & Services - follow the link under nursing services.
The Health Centre will be closed from 12:30 midday, for staff training, on the following afternoons: Wed 5th September 2018, Wed 3rd October 2018.
New Telephone Message
We have asked Dr Tate to introduce our calls messages and explain why our reception staff will be asking questions. We appreciate this has lengthened the call message but we hope this is a positive about how we then manage appointments after the recorded message.
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Patients can visit the Holmes Chapel Health Centre or call on 01477 533100 between 08:00 and 18:30 Monday to Friday in order to make an appointment.
Patient can now also book appointments online via our website.
Please note that at 08:00 each morning the Health Centre will usually have five or more office staff answering the telephones and making patient appointments, however during this busy time of the day there may still be a delay in us being able to respond to your telephone call.
To help you obtain the most appropriate appointment, our office staff may ask you a few questions when booking your appointment. Please help the office staff so that we can provide you with the most suitable appointment for your needs.
The following appointments are available at the Health Centre:
Routine (Pre-bookable) AppointmentsYou can book routine appointments with a GP up to six weeks in advance. Appointments are available both in the mornings and afternoons. These appointments are suitable for patients who would like to see a GP but with no immediate urgency or when you have been asked to come in to see a GP for a routine or follow up appointment. Please note that you do not need to contact the Health Centre at 8:00am to request a routine appointment.
Routine (Pre-bookable) Early Morning & Evening Appointments- Extended Hours.The Health Centre provides a number of appointments each week that are scheduled for the early morning (07:30 plus 07:40) or evening (18:50 plus 19:00). These appointments are ideally aimed at those patients who work during the day and may find it difficult to attend the Health Centre during normal working hours. Please try to avoid utilising these appointments if you can attend the Health Centre during the day. Nurse appointments are also provided on a Monday (18:30 and 18:40) for the same purpose.
Book-on-the-day AppointmentsSome of our appointments are only made available on the day – these appointments are aimed at patients who have become ill and need to see a doctor today. Please consider if you need to see a doctor today, or whether a routine appointment would suit you better. Patients can book a ‘Book-on-the-day’ appointment by calling the Health Centre from 8:00am onwards each morning.
Routine Telephone AppointmentsIf you have a question or query for the GP and no physical examination is required, it may be possible for the GP to telephone you to discuss. In these situations please request a telephone call when you speak to our reception team. A message will be passed to the GP who will assess the request and if appropriate will arrange a suitable telephone appointment for you. If the GP feels that a face-to-face appointment is required, rather than a telephone appointment, the GP will advise the reception team who will pass this information back to you.
Nurse Practitioner AppointmentsOur Nurse Practitioners are highly qualified nurses who are able to diagnose common illnesses and prescribe medication. Please consider seeing your GP for ongoing health problems and utilising our Nurse Practitioners for new or one-off minor ailments.
Urgent AppointmentsIf you urgently need to see a GP today but find that all of today’s appointments have been booked, please let the receptionist know that the situation is urgent. A message will be passed to the Duty Doctor for that day, who will telephone you to assess the situation and if necessary arrange a time for you to attend the Health Centre. Please consider if your appointment is urgent – would a routine or book-on-the-day appointment be more appropriate?
Home VisitsHome visits are only available for patients who are housebound because of illness or disability. If possible please try to telephone reception before 10:00am if you require a home visit. Home visits normally take place at the end of morning surgery and before the afternoon surgery. A GP or Nurse Practitioner may telephone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Practice Nurse AppointmentsOur experienced Practice Nurses are able to help you manage your ongoing medical condition such as Heart Disease, Hypertension, Asthma, and COPD. Once diagnosed by the GP or hospital, our Practice Nurses will arrange for you to be seen by the nurse on a regular basis (usually annually).Our Practice Nurses also provide a number of other clinics, including Travel Vaccinations, Dressings Management, Injections, Women’s Health, Family Planning, NHS Health Checks, Pre-Diabetes Health Checks, Lifestyle advice (Weight, Diet, Exercise, Alcohol, Smoking).
Patient Leaflet - Booking an Appointment
Unfortunately we still lose a number of appointments each week when patients fail to attend. This waste of appointments is very frustrating and we now record the names of patients who fail to attend. Patients who repeatedly miss appointments may be removed from our list. If you are unable to keep an appointment please inform the Health Centre straight away.
Patients of the Holmes Chapel Health Centre can now access a number of services online. Please view our 'Patient Online Services' page for more information.
If possible please try to telephone reception before 10am if you require a home visit. Home visits normally take place at the end of morning surgery and before the afternoon surgery. If you feel that the visit is more urgent please advise reception when booking the visit, and they will put you through to the Duty GP,
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Leighton Hospital provide a phlebotomy clinic (for taking blood) based at the Health Centre each morning of the week (Monday to Friday).
These clinics are available by pre-bookable appointment only. Please ask at reception for further details.
Blood tests and X-rays are also available at the following hospitals:
Clinic times change from time to time – please obtain the current times from reception.
If any further action is required following a blood test, the Health Centre will contact you directly. The Health Centre does not contact patients if the test results are normal or if no further action is required.
Patients who have registered for our Patient Facing (Online) Services can review their blood results online once the result has been returned to the Health Centre from the hospital and reviewed by your GP. To register for online access, please see further details here. Patients can also find out the result for any test by ringing 01477 533100 between 1:00-4:00pm, and selecting option 2 to be put through to the Results Line. To ensure patient confidentiality we only give test results to the patient concerned or, where the patient is aged under 16, to their parent or guardian.
TELEPHONING THE PRACTICE – 01477 533100
The Health Centre may be contacted by telephone from 8.00am to 6.30pm Monday to Friday. Outside these hours calls to the practice will automatically be transferred to the NHS Eastern Cheshire Out of Hours GP Service.
Telephone advice - if you have a question or query for the GP and no physical examination is required, it may be possible for the GP to telephone you to discuss. In these situations please request a telephone call when you speak to our reception team. A message will be passed to the GP who will assess the request and if appropriate will arrange a suitable telephone appointment for you. If the GP feels that a face-to-face appointment is required, rather than a telephone appointment, the GP will advise the reception team who will pass this information back to you.
The doctors are normally in the practice on the days indicated below, although availability for consultation varies according to other commitments e.g. administration, leave, training and Duty GP.
Routine Availability : WC 6th August July 2018 as below:
Training of registrars
Continuity of care is important - if your problem is not urgent and your usual doctor is unavailable or fully booked on the day you request an appointment, please try to wait until they are available.
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