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Comments & Complaints

pad_and_penWe welcome comments or suggestions regarding the services we provide.

We follow the standard NHS procedure for dealing with complaints from registered patients and their family.

If you have a complaint about any aspect of the service provided by the Health centre, please speak or write to the Practice Manager or one of the doctors.

A copy of our Patient Complaints Procedure Leaflet can be downloaded from here.

Violent or Abusive Patients

The Health Centre takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

On the other hand, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and in extreme cases the Police being contacted.

Equal Opportunities / Anti-Discrimination (Service Provision)

The Health Centre actively promotes and supports the ethos and the requirements of the Equality Act 2010.

Equal Opportunities for Service Provision - Nov 2015.pdf

The Health Service Ombudsman

Once a complaint has been submitted to us, if after any discussion or communication that take place we reach a point where we cannot provide you with any further information, we will advise you of this.  At that point, should you remain unhappy, you have the right to take your complaint forward to the Health Service Ombudsman.

The role of the Health Service Ombudsman is to investigate complaints that individuals have been treated unfairly or have received poor service from the NHS in England.  The Health Service Ombudsman will work to put things right where they can and to share lessons learned to improve public services.  The Health Service Ombudsman is a free service open to everyone.

Contact details for the Health Service Ombudsman can be found on the Internet at or by calling 0345 015 4033.

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