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Noticeboard

General Data Protection Regulations -GDPR (effective from 25th May 2018)

We are currently updating our policies and ensuring we comply with GDPR- updates can be found on our policies page under the tab of GDPR.  

Physiotherapy services

Patients may now self refer for a consultation with a choice of providers, this can be found under Clinics & Services - follow the link under nursing services.

Staff Training:

The Health Centre will be closed from 12:30 midday, for staff training, on the following afternoons:   Wed 5th September 2018, Wed 3rd October 2018.

New Telephone Message

We have asked Dr Tate to introduce our calls messages and explain why our reception staff will be asking questions. We appreciate this has lengthened the call message but we hope this is a positive about how we then manage appointments after the recorded message.

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Accessible Information Standard

Making healthcare information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need.

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

Further information from NHS England can be found here.

At the Holmes Chapel Health Centre we want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. large print, easy read, audio;
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader;
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate;
  • We want to know if you lip-read or use a hearing aid or communication tool.
 
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