Welcome to Holmes Chapel Health Centre
‘Our aim is to provide the best possible health care for you and your family.’ Our practice is classified as semi-rural, based in a purpose built health centre in the heart of the community in Holmes Chapel.
We have a growing practice population, currently around 12,300 patients, served by an extended Primary Health Care Team including doctors, practice and community nurses, reception staff, physiotherapists and health visitors. We are part of the NHS Cheshire and Merseyside Integrated Care Board.
Our aims here at Holmes Chapel Health Centre remain:
- Safe, Effective Care for our Patients.
- Remaining resilient in terms of our staffing to be able to remain open and provide our services.
We are in a unique period of time: facing an uncertain challenge and we will do all we can to support our patients.
Accelerated Citizen Access to Records
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 12th October. For most people, access will be automatic, and you won’t need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to the Health Centre if you have any concerns.
Self-testing for COVID-19 and wearing of face coverings when visiting the Health Centre - update October 2023
COVID-19 and other respiratory infections are on the increase. We know from our experience during the pandemic that face masks make a significant difference. It's therefore time to review our policy on the use of face coverings.
We've already had several members of staff off work due to COVID infection. There's no doubt some of these infections have been contracted in the course of work. We therefore request that if you have cold or flu symptoms, e.g. cough, fever, sore throat, please test for COVID-19 before contacting the Health Centre. If your COVID test is positive we will advise how to proceed. If you test negative and it is felt following triage that your respiratory symptoms require a face to face consultation, you should wear a face covering when attending the Health Centre. This is to help protect our staff and other patients.
If any patient or member of staff feels they may be at risk, due to increased vulnerability or proximity to anyone with respiratory symptoms, they should wear a face covering.
We reserve the right to ask anyone to wear a mask whilst inside the Health Centre if we suspect they could be a risk of respiratory infection.
We will continue to monitor the situation and update this policy as appropriate.
We don’t want your bugs – and you certainly don’t want ours!
Please wear a face mask if you are at risk of passing on or contracting respiratory infection.
Online triage service now being used for all requests for medical appointments and general enquiries
We are asking all our patients to use an online form to contact the surgery. This will apply to anything you would normally call the surgery about; to book a routine or urgent appointment, request a prescription, and let us know about changes to your treatment or medication, to follow up results and all other administrative and clinical queries.
Whilst our phone lines will still be open, if you do call the surgery we will politely request you complete an online form. If your personal circumstances mean that it is impossible for you to do this, or for someone you know to complete the form on your behalf, our patient support team will assist you with this.
The form is brief, and will ask you the following questions:
- What your query is about
- What action you would like
- Your preference for who or when you would like to deal with your problem.
- You will be invited to submit photos if relevant.
You will be able to submit a form between 8am- 3.30pm (Monday to Friday)
All forms will be screened by a GP on the same day.
You can watch a video about how to submit your form here: https://youtu.be/7zMLbE8CiKg
What happens after my form is submitted?
- Administrative tasks will be dealt with by our patient support team in the usual way.
- Clinical queries are screened by the doctor and categorised according to urgency of need (red, amber, green). We have appointments available within different time frames, including on the same day. Our patient support team will contact you to arrange an appointment.
- We may organise some investigations for you while you are waiting to be seen.
- It may be possible to deal with your problem directly without the need to see a clinician. Alternatively, you receive advice about self care or other services you can refer yourself to.
Why has Holmes Chapel Health Centre decided to change to this system?
Since the pandemic, primary care has faced an unprecedented level of patient need in the context of a national recruitment crisis for both clinical and non-clinical staff. Whilst we have worked very hard to maintain our staffing levels, it is more important than ever that the right problem is dealt with by the right person to ensure we can provide our patients with the safest and most efficient service.
We hope that by making better use of appointments we will be able to increase capacity and reduce waiting times.
We also hope that it will be easier for vulnerable patients who really need to get through on the phone.
Experience from other practices already using a total triage system has shown that overall patient satisfaction is generally greatly improved.
What if my problem is urgent?
You should still submit an online form. Please do so as early as possible on the day to ensure your problem can be dealt with by our duty team.
Can I request a prescription using the online form?
Yes, though for simple repeat prescriptions please use the usual prescription email email@example.com
What if a patient does not speak English?
We understand that it can be difficult for non-English speaking patients to access care, and we have no wish to make this harder. If possible, please ask a friend or family member to complete the form, or consider using an online translation tool such as google translate. If these options are not possible our patient support team will assist you with an interpreter if necessary.
What if a patient is housebound, elderly, or not able to use online systems?
We will work hard to recognise vulnerable patients who cannot be expected to use the online form (though we would still encourage family members and carers to use the form on the patient’s behalf as it is a very useful way of communicating with the surgery). These patients will still be able to speak to our patient support team who will complete a form on their behalf.
NHS App and your NHS account
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online.
- get your NHS COVID Pass – view and download your COVID Pass for travel abroad
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
- order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
- book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
- get health advice - search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you
- view your health record - securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
- register your organ donation decision - choose to donate some or all of your organs and check your registered decision
- find out how the NHS uses your data - choose if data from your health records is shared for research and planning
- view your NHS number - find out what your NHS number is
Have Your Say
Patient Participation Group
The Patient Participation Group is an independent body of 16 volunteer patients who work on behalf of all patients with the practice to improve services for all. Comments and feedback about experiences with the practice, good or bad, are gratefully received.