‘Our aim is to provide the best possible health care for you and your family.’ Our practice is classified as semi-rural, based in a purpose built health centre in the heart of the community in Holmes Chapel.

We have a growing practice population, currently around 13,000 patients, served by an extended Primary Health Care Team including doctors, practice and community nurses, reception staff, physiotherapists and health visitors. We are part of the NHS Cheshire and Merseyside Integrated Care Board.

Mission Statement 

To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and community.

Our Vision

• We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our doctors and staff are approachable, respectful and patient focused.
• We aim to be a Centre of Excellence for teaching and training of medical students, GP Registrars and nurses.
• We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
• We work with our local rural community to provide local services for our patients.

Our Values

We are accountable:

We ensure we take responsibility for our actions and are open and transparent to the people who use our service.

We are fair:

We are consistent in the way we deal with people, both patients and the team, we act courteously, show consideration, compassion and understanding valuing each person as an individual.

We are professional:

We strive to achieve excellent medical care for our patients as well as being responsive to the needs of our community.

We are innovative:

We use all available resources including technology to provide the best service we can.

We listen to our patients and teams to review the service we provide and improve where possible.

We are caring:

We put our patients in our local community at the heart of all we do.

We are sure you will enjoy working at this organisation and look forward to a long and positive working relationship.

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online.

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The way you receive your text messages from Holmes Chapel Health Centre is changing.

Unfortunately, from the 1st April 2026, funding for text messages had been cutback by the Cheshire and Merseyside ICB across all practices in Cheshire and so we have looked into new ways of contacting our patients.

The NHS has asked practices to move to more digital and modern ways to practice and deliver healthcare. As part of this, practices have been encouraged to embrace more digital ways of communication including:

· Email communication

· Use of the NHS App

We are adopting the following methods in communicating with patients:

1. Initial contact by email

2. Contact via NHS App where email isn’t available

3. Contact by SMS where NHS App contact isn’t available

To help facilitate these plans for future communication we would ask all patients to consider the following:

Emails:

Ensure we have email contact details for you if relevant and be mindful that future messages will come via email.

If you have a shared email which may be on multiple patient accounts, consider making separate accounts.

NHS App:

Download the NHS App and ensuring that notification settings are turned on.

The NHS App has many useful functions besides receiving practice messages, including:

· Ability to access your medical record anywhere, at any time.

· You can order your prescriptions online, even when the practice is closed.

Please note if a message isn’t successfully delivered or read by you within 24 hours, our messaging provider will automatically send a ‘fallback’ message via another channel, such as SMS, to ensure you receive the message.

From the 1^st April 2026, the way we review our patients with long term conditions is changing. We will be using a system called Medlink. This system is integrated with your medical records and will be managed by our administration team and nursing team. We will continue to do an annual review in your birth month but instead of you having to contact us to arrange this, we will be contacting you through medlink with instructions of what the nexts steps are. You will be advised if you need any tests and you will be able to book these appointments via a link, you will also be sent a questionnaire to complete. Please ensure you complete the questionnaire to the best of your ability and in full and then return to the practice, again through the link provided. The nursing team will then contact you with any further actions required. We thank you in advance for your support with this new system that we feel will really help both the practice and the patients. We will be contacting any patients directly that are unable to use the link as we currently do. 

MenB Vaccination Update 

We would like to inform our patients that the MenB (Meningococcal B) vaccine is only routinely available on the NHS for children under 2 years of age.

Patients aged over 2 years are not eligible to receive this vaccine at the GP surgery.

If you wish to have the MenB vaccine privately, please contact your local pharmacy or a private vaccination clinic for further information on availability and pricing.

Thank you for your understanding.

Private MenB vaccination: Cost, side effects, and how to get it

To ensure you receive the safest and most appropriate care, NHS guidelines mean we’re unable to provide medical advice while you’re abroad. This includes, telephone consultations, video consultations as well as any verbal or digital conversations with any member of the Practice team. GP's and medical professionals are in breach of their NHS indemnity if they do so, please don't put them in a difficult position. If you need help during your travels, please access local medical services, and we’ll be ready to support you as soon as you’re back home.