Welcome to Holmes Chapel Health Centre
‘Our aim is to provide the best possible health care for you and your family.’ Our practice is classified as semi-rural, based in a purpose built health centre in the heart of the community in Holmes Chapel.
We have a growing practice population, currently around 12,300 patients, served by an extended Primary Health Care Team including doctors, practice and community nurses, reception staff, physiotherapists and health visitors. We are part of the Eastern Cheshire Clinical Commissioning Group .
Our aims here at Holmes Chapel Health Centre remain:
- Safe, Effective Care for our Patients.
- Remaining resilient in terms of our staffing to be able to remain open and provide our services.
We are in a unique period of time: facing an uncertain challenge and we will do all we can to support our patients.
Online Access for GP Advice And Appointments - AccuRx Online Request
In response to feedback from our patients and the increasing demand for appointments we are now operating a Triage Appointment System. Recommended initial contact is provided using the online request form AccuRx Online Request, but for those who have difficulty using this service our reception staff will take details of your request in order to ensure this is dealt with by the correct person at the correct time. Please note the most appropriate appointment may not be with a GP.
Patients using the online service can contact the Health Centre, without having to wait on the phone, about a medical, administrative or prescription issue by clicking AccuRx Online Request. Answer a few short questions and we aim to respond to you within 2 working days although often it will be the same working day. Your enquiry will be seen initially by one of the doctors. You will be able to upload photographs of skin lesions, and express to us what you feel you need from us. As we move out of COVID restrictions, our doors are open but only to patients who have an appointment or have been triaged. We have no plans to change our "triage first" approach to appointments.
The submitted forms will only be read between 8am to 5pm, from Monday to Friday. The forms will not be read during weekends (Saturdays and Sundays), or when the practice is closed for training or on Bank Holidays. This means the online system is not suitable for urgent problems or emergencies.
Despite the clear warning on the online request form some patients continue to use it for urgent problems, especially over the weekend. This could have serious consequences, or leave patients feeling frustrated or angry because they have not received a response by Monday morning. To avoid this problem we have made the decision to switch off the AccuRx online triage service at 3.30pm on Fridays and re-open it at 7.30am on Monday morning. Urgent issues overnight and at weekends should be dealt with the NHS Out Of Hours service by calling 111 or 999 for emergencies.
Currently we are dealing with over 100 online requests per day and dealing with these within 48 hours, in addition to our usual telephone and face to face appointments. Urgent on the day issues are dealt with by phoning reception for a telephone first appointment.