Patient Participation Group

Patient Participation Group - Terms of Reference

We have changed our name from Patient Panel to Patient Participation Group (PPG) in line with the similar groups.

I am often asked what we do. With this in mind we have updated our terms of reference in line with current NHS guidelines.

Terms of reference (August 2021)

Mission statement: to be proactive in liaising with HCHC GP partners and management in seeking ways of improving service to and communication with the patient community.

PPG composition: up to 15 members who are registered patients at the practice, with officer positions of Chair, Secretary and Treasurer to be elected each AGM. Meetings to be held every second month (or as required) with the Practice Manager at a GP partner also in attendance.

Main activities:

  • to be a critical friend to the practice
  • to enable regular communication with the patient population and support the practice in the direct communications with patients including social media
  • to advice the practice from a patient perspective by providing insight into the responsiveness and quality of services
  • to encourage patients to take greater responsibility for their own and their families health
  • to carry out research into the views of those in the practice catchment area and organise events to showcase improving health knowledge
  • to attend community health forums as patient representatives
  • to support the HCHC in CQC inspections
  • to establish short-term objectives of focus of the PPG, and monitor progress to achieving targets
  • such other activities as the PPG or HCHC may deem appropriate.

The PPG is not a channel for individual complaints which should be sent direct to the Practice Manager who will deal with him.

Current PPG members are John Wilson, Patricia Gordon, Justin Snell, Richard Rabone, Lesley Reid, Patricia Cotton, Heather Williams: Cindy Finnie, Pamela Garnett, Michael Bowden, Richard Jepson, Penny Bale, Jenny Manock.

We meet every two months and discuss progress and develop to the Health Centre and raise any issues we are aware of. Also, to give feedback from the patient community to the practice manager and the GP partners. We support the health centre with any initiatives they have.

John Wilson,

Chair Holmes Chapel Health Centre PPG 

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

Patient Participation Group update

The following article first appeared in the December addition of the Village Magazine

The Health Centre is pleased to announce that a new salaried GP – Dr Lydia Wilson – joined on 8th November and is working 6 sessions per week. 

As part of the ongoing development the practice is working increasingly closely with the three Congleton GP practices as part of the local Primary Care Network (PCN). NHS England views PCNs as the bedrock for developments within General Practice. Through the PCN, shared resources have been funded for a Clinical Pharmacist, a First Contact Physiotherapist, and a Social Prescribing Link Worker. All are relatively new roles as part of the expanding General Practice team approach.

 The Clinical Pharmacist will focus on reviews of medications for patients who take multiple medications; also reviews of safety alerts for medications.

The First Contact Physiotherapist will deal with issues such as back and shoulder pain, and will work with patients to ensure that they are referred to the best agencies to diagnose and treat their problems. The role is not presently independent of the GP, but will in due course be able to make direct referrals.

The role of the Social Prescribing Link Worker is to help patients address any particular challenges they may have in a social setting, which is impairing their mental or physical wellbeing. Typically, they will work closely with the patient for 6 to 8 contacts helping them engage with other support groups and gain appropriate referrals.

Our Primary Care Network with Congleton – known locally as CHOC PCN – will have its own dedicated website.

At the time of writing, the Health Centre has run two highly successful flu clinics and is making plans to extend this to housebound patients; also to run top up clinics as required.

John Wilson, Chair, Holmes Chapel Health Centre PPG