Online Access for GP Advice and Appointments
In response to feedback from our patients and the increasing demand for appointments we are now operating a Triage Appointment System. Recommended initial contact is provided using the online request form AccuRx Online Request, but for those who have difficulty using this service our reception staff will take details of your request in order to ensure this is dealt with by the correct person at the correct time. Please note the most appropriate appointment may not be with a GP.
Patients using the online service can contact the Health Centre, without having to wait on the phone, about a medical, administrative or prescription issue by clicking AccuRx Online Request. Answer a few short questions and we aim to respond to you within 2 working days although often it will be the same working day. Your enquiry will be seen initially by one of the doctors. You will be able to upload photographs of skin lesions, and express to us what you feel you need from us. As we move out of COVID restrictions, our door is now open but we have no plans to change our "triage first" approach to appointments. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read 8am to 5pm Monday to Friday. The forms will not be read on weekends (Saturdays and Sundays), practice closure for training or on bank holidays.
Booking Appointments at Reception
Please note, to help us manage the increased demand we are now triaging all requests for appointments with GPs and ANPs. This means we can no longer make bookings for appointments for GPs or Advance Nurse Practitioners at reception. All requests for appointments for GPs an ANPs should be made using the online request form AccuRx Online Request, or by telephoning reception at the Health Centre. Patients trying to book an appointment with a GP or ANP at the reception desk will politely be requested to complete the online request form or telephone the Health Centre.
Reception will continue to deal with appointments for chronic disease reviews with a nurse, and for blood tests, where these have been requested by the Health Centre.
We appreciate this can be frustrating for patients and that this is sometimes taken out on our reception staff. Please note, we do to tolerate any form of abuse from our patients, including rudeness and verbal abuse. Please 'do not shoot the messenger' - this is a decision made by the GPs to help manage the demand for appointments, do please feel free to express your views to them rather than our reception staff.
Please contact NHS 111 for out of hour's advice or 999 if it is an emergency. We hope that you will embrace this new way of contacting us.
If you have a question or query for the GP and no physical examination is required, it may be possible for the GP to telephone you to discuss.
In these situations please request a telephone call when you speak to our reception team and they can book a telephone consultation.
These visits are only availible to patients who are housebound due to an illness or disability
You need to call reception before 11am if you require a home visit, if you call after 11am you may be asked to call back another day. Home visits normally take place at the end of morning surgery and before the afternoon surgery. If you feel that the visit is more urgent please advise reception when booking the visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.