The practice welcomes feedback. The positive kind is great for staff morale, and who doesn’t enjoy a pat on the back for a job well done? However, other kinds of feedback are possibly even more important to us, as it helps us improve the service we provide. We want our patients to always have a first-class experience and we need them to ensure this is the case at all times. Although it can be uncomfortable, we need to hear when we get things wrong. We always reflect on how we do things in response to genuine comments and polite feedback, but we can only do this when patients approach the practice on a personal basis, detailing the specific issues they have experienced. 

Social media allows disgruntled patients to express themselves and their posts may act as a catalyst to generate further comments. Unfortunately the ensuing discussion is inevitably one-sided and is rarely constructive in a way that helps the practice move forward, but apart from feeling slightly bruised the practice is not generally damaged. The same cannot be said about personal comments directed against individual members of staff. 

Online abuse of Health Centre staff

We recognise the importance of social media. The practice uses Facebook and other social media to disseminate information quickly and effectively to a large number of patients. We welcome feedback via any means, particularly constructive feedback if this helps us improve our service. Genuine grievances made by the proper channels will always be investigated. Unfortunately, comments are sometimes made on social media about the practice which are personal and abusive, to which we are unable to respond, and the practice has even received anonymous letters that can only be described as hate male. This will not be tolerated. 

For those who continue:

We are caring professionals who come to work to help people - we do not come to work to be abused.

Your comments and suggestions are important to us. With your feedback we are able to implement positive changes and provide the best care for our patients.

Please click on the Suggestions Form icon. This will generate the form to download, once its downloaded, please open the document and fill out the form. When you have completed the form please email it to our Patient Experience Lead Megan Hayward, on megan.hayward5@nhs.net. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please see the 'want to make a complaint' section of this page below.

We aim to provide the best service possible to all our patients.

However, we are aware on rare occasions things can go wrong resulting in a patient feeling that they have a genuine cause for concern. If this is the case, we would wish for the matter to be resolved as quickly, and efficiently as possible.

To pursue any concerns or feedback regarding the service we provide, please email our Patient Experience Lead, Megan, on megan.hayward5@nhs.net for any general enquires please use the online triage form via the admin section.