Welcome to Holmes Chapel Health Centre
‘Our aim is to provide the best possible health care for you and your family.’ Our practice is classified as semi-rural, based in a purpose built health centre in the heart of the community in Holmes Chapel.
We have a growing practice population, currently around 12,300 patients, served by an extended Primary Health Care Team including doctors, practice and community nurses, reception staff, physiotherapists and health visitors. We are part of the Eastern Cheshire Clinical Commissioning Group .
Our aims here at Holmes Chapel Health Centre remain:
- Safe, Effective Care for our Patients.
- Remaining resilient in terms of our staffing to be able to remain open and provide our services.
We are in a unique period of time: facing an uncertain challenge and we will do all we can to support our patients.
Living with COVID - patients must continue to wear face coverings within the Health Centre
NHS England has confirmed that there will be no immediate changes to infection prevention and control guidance. This means patients, staff and visitors should continue to wear face masks in GP practices. This advice comes in spite of the country moving to the ‘Living with COVID’ strategy from Thursday 24th Feburary.
The end of COVID restrictions means that people who may be infected are now able to return to their normal activities. Even though for the majority of patients COVID symptoms are mild, it is important to respect other patients visiting the Health Centre, many of whom are suffering from acute or chronic health problems and are therefore at greater risk of developing serious symptoms if they contract COVID infection.
COVID continues to impact on our staff, resulting in greater staff absences, which affects our provision of medical services.
We therefore continue to require patients to wear face coverings and follow social distancing when attending the Health Centre. We require everyone's co-operation to help keep patients and staff safe and ensure we can continue to provide effective GP services for the community.
Online Access for GP Advice And Triaging Appointment Requests - AccuRx Online Request
In respose to feedback from our patients and the increasing demand for appointments we are now operating a Triage Appointment System. Recommended initial contact is provided using the online request from AccuRx Online Request, but for those who have difficulty using this service our reception staff will take details of your request to ensure this is dealt with by the correct person at the the correct time.
Please note, this is not an online appointment booking service. It is an online service to provide GP advice and triaging of requests for appointments. If following triage it is felt an appointment is required, this will be given with the most appropriate appointment - this may not be with a GP.
Patients using the online service can contact the Health Centre, without having to wait on the phone, about a medical, administrative or prescription issue by clicking AccuRx Online Request. Answer a few short questions and we aim to respond to you within 2 working days although often it will be the same working day.
Please do not use the online system for urgent problems or emergencies. Your enquiry will be initially processed by our trained care navigators, and passed to an appropriate health care professional. This may be a doctor, but another member of our health care team may be better placed to help deal with your request.
Although we have moved to 'Living with COVID' we continue to follow advice from NHS England regarding infection control. Our doors are open but only to patients who have an appointment or have been triaged. We have no plans to change our "triage first" approach to appointments.
In order to help us cope with the demand we have taken the decision to switch off the online service after 15:00 each day. After this times the practice will deal with urgent medical requests only, and contact should be by telephone. Online requests are only processed by our care navigation team between 08:00 and 17:00. Requests will not be read during weekends (Saturdays and Sundays), or when the practice is closed for training or on Bank Holidays.
Urgent issues overnight and at weekends should be dealt with the NHS Out Of Hours service by calling 111 or 999 for emergencies.